1. Agreement to These Terms

These Terms of Service ("Terms") govern your access to and use of Tlcscapes.com, related webpages, online forms, booking tools, estimate request forms, messaging programs, and other online services operated by Total Landscape Concepts, doing business as Tlcscapes.com ("TLC," "we," "us," or "our").

By accessing the website, submitting a form, requesting an estimate, scheduling service, making a payment, or communicating with us through the website, phone, email, text message, or other channel, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or services.

2. No Emergency or Guaranteed Response Service

The website and online forms are not designed for emergency requests. We do not guarantee immediate response, appointment availability, or same-day service unless expressly confirmed in writing by an authorized Company representative.

3. Website Information Is General Information Only

Website content is provided for general informational and promotional purposes. We try to keep information accurate, but we do not warrant that descriptions, pricing examples, availability, timelines, service areas, photos, measurements, code references, or other content are complete, current, or error-free.

Any estimate, quote, scope, design concept, schedule, warranty statement, or service commitment is not binding unless contained in a written agreement, approved proposal, invoice, or other Company-issued document.

4. Eligibility and Lawful Use

You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:

1. Misrepresent your identity, authority, property ownership, payment information, or service needs;

2. Submit false, misleading, unlawful, infringing, defamatory, harassing, obscene, or malicious content;

3. Attempt to gain unauthorized access to our website, systems, vendors, accounts, or data;

4. Interfere with the security, availability, or operation of the website;

5. Use scraping, bots, automated collection, or bulk data harvesting without written permission;

6. Upload malware, tracking tools, spam, or code intended to disrupt the website; or

7. Use the website to violate federal, state, or local law.

5. Estimates, Proposals, Services, and Property Access

Requests submitted through the website are requests for information only and do not create a contract, appointment, or obligation to perform work. We may accept, decline, modify, or request additional information before providing an estimate or service.

You represent that you have authority to request services at the property identified in your request. You are responsible for providing safe, lawful, and reasonable access to the property, including access to gates, utilities, animals, tenants, property managers, or other conditions affecting the work.

Unless a separate written agreement says otherwise, you are responsible for identifying underground utilities, irrigation lines, drainage issues, easements, HOA requirements, permits, site restrictions, and property conditions that may affect the requested work.

6. Payments, Deposits, Cancellations, and Collections

Pricing, deposits, payment schedules, cancellation terms, late fees, and collection rights are governed by the written proposal, invoice, service agreement, or payment page that applies to your transaction. If no separate written term applies, payment is due when invoiced.

You agree to provide accurate payment information and authorize us and our payment processors to process approved charges. You are responsible for taxes, fees, chargebacks, collection costs, returned-payment fees, and reasonable attorney fees to the extent allowed by law.

7. SMS/Text Messaging Terms and A2P Consent

By providing your mobile phone number and affirmatively opting in through a website form, checkbox, keyword, written form, verbal consent recorded by our team, or other permitted opt-in method, you authorize TLCscapes.com to send text messages to the number provided for the campaign and purpose disclosed at the time of consent. Message types may include appointment scheduling, estimate follow-up, service updates, project coordination, customer support, review requests, account notices, and, only if separately disclosed and consented to, promotional messages.

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You may opt out at any time by replying STOP to a text message. We will also honor opt-out requests made by any reasonable means, including by phone or email. After you opt out, we may send one final confirmation message. For help, reply HELP or contact us at admin@tlcscapes.com or +1 916-316-4692

You agree to provide only your own mobile number or a number you are authorized to use, and to notify us promptly if your number changes. We may maintain records of consent, opt-in source, consent language, timestamp, IP address where available, phone number, and opt-out history for compliance and operational purposes.

8. User Submissions, Photos, Reviews, and Communications

If you submit comments, reviews, photos, files, project information, property details, testimonials, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, store, display, and process that content for the purpose of responding to your request, providing services, documenting work, improving operations, enforcing agreements, and, where you have given permission or where lawful, marketing our services.

Do not submit confidential, sensitive, or third-party information unless necessary for the request and you have authority to provide it. We may remove or decline to publish user content at our discretion.

9. Intellectual Property

The website, text, images, graphics, logos, videos, designs, forms, service descriptions, and other materials are owned by us or our licensors and are protected by intellectual property laws. You may view and print website pages for personal, non-commercial use. You may not copy, modify, distribute, sell, frame, scrape, reverse engineer, or exploit website content without written permission.

10. Third-Party Services and Links

The website may use or link to third-party tools such as hosting providers, analytics services, advertising platforms, maps, call tracking, payment processors, scheduling tools, review platforms, social media, chat tools, and SMS providers. We do not control third-party websites or services and are not responsible for their content, availability, security, or privacy practices.

11. Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information, including California privacy rights and text messaging data practices. By using the website or services, you acknowledge our Privacy Policy.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ONLINE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Your use of the website is at your own risk.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR LOST-PROFIT DAMAGES ARISING FROM OR RELATED TO THE WEBSITE, ONLINE SERVICES, COMMUNICATIONS, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

To the maximum extent permitted by law, our total liability for claims arising out of or relating to the website or these Terms will not exceed one hundred dollars ($100) or the amount you paid us for the specific service giving rise to the claim, whichever is greater. Some laws may not allow certain limitations, and those limitations apply only to the extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless the Company, its owners, employees, contractors, vendors, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney fees, arising from your misuse of the website, violation of these Terms, violation of law, user submissions, or misrepresentation of your authority or information.

15. Dispute Resolution, Governing Law, and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Subject to any mandatory consumer rights, any lawsuit or court proceeding arising from or related to the website, online services, or these Terms shall be brought in the state or federal courts serving Placer County, California, and you consent to personal jurisdiction and venue there.

Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute informally by written notice and reasonable discussion. Nothing in this section prevents either party from seeking small-claims relief, injunctive relief, collection of unpaid invoices, or remedies that cannot lawfully be waived.

16. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the website with a new effective date. Continued use of the website after changes are posted means you accept the updated Terms. Material changes may be communicated by additional notice when appropriate.

17. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any applicable written proposal, invoice, or service agreement, are the entire agreement between you and us regarding the website and online services. In the event of conflict, a signed written service agreement controls for the specific services covered by that agreement.

18. Contact Us

For questions about these Terms, contact: Total Landscape Concepts, Roseville, California], Email: admin@tlcscapes.com Phone +1 916-316-4692