Introduction

Total Landscape Concepts, doing business as tlcscapes.com ("Company," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit tlcscapes.com, submit a form, request an estimate, schedule service, make a payment, communicate with us, opt in to text messages, or otherwise interact with us online or offline.

This Policy is intended for a California business website, including users and customers in Roseville, California, as well as other areas we serve. It is designed to address common California website privacy expectations, including CalOPPA disclosures and, where applicable, CCPA/CPRA disclosures and rights.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us. We may collect the following categories of information:

3. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

1. responding to inquiries, quote requests, appointment requests, and customer service needs;

2. preparing estimates, proposals, invoices, service records, schedules, and project communications;

3. performing, documenting, improving, and following up on services;

4. processing payments, deposits, refunds, and collections;

5. sending transactional communications by phone, email, mail, chat, or text message;

6. sending promotional communications only where permitted by law and with required consent;

7. operating, securing, troubleshooting, and improving the website and business systems;

8. measuring website traffic, advertising effectiveness, calls, forms, and customer engagement;

9. requesting reviews and managing reputation, referrals, and customer satisfaction;

10. preventing fraud, misuse, spam, security incidents, and unlawful activity;

11. complying with contracts, laws, insurance, accounting, tax, licensing, and legal obligations; and

12. protecting our rights, property, customers, employees, vendors, and the public.

4. Notice at Collection for California Residents

At or before the point of collection, we collect the categories of personal information listed above for the purposes described in this Policy. We retain personal information only as long as reasonably necessary for the purposes described, including customer service, operational, accounting, legal, insurance, warranty, dispute, fraud-prevention, and compliance needs.

Retention periods vary by record type. Estimate requests and customer communications may be retained for follow-up and service history. Transaction and accounting records may be retained for legal, tax, and audit purposes. SMS consent and opt-out records may be retained to prove compliance and honor consumer choices. Security logs and analytics records may be retained for shorter operational periods unless needed for investigation or legal purposes.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

1. Service providers and contractors, including website hosting, CRM, email, SMS, phone, call tracking, scheduling, analytics, payment processing, accounting, cloud storage, cybersecurity, and customer support vendors;

2. Advertising and analytics partners, where used, to measure performance, understand website usage, and deliver or evaluate advertising;

3. Professional advisors such as attorneys, accountants, insurers, auditors, consultants, and collection providers;

4. Government agencies, courts, law enforcement, regulators, or third parties when required by law, subpoena, legal process, safety, or rights protection;

5. Business transfer recipients in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar transaction; and

6. Other parties with your direction, consent, or as needed to complete your request.

6. SMS/Text Messaging Privacy and A2P Compliance

If you opt in to receive text messages from tlcscapes.com, we may collect and maintain your mobile phone number, name or identifier, consent language, opt-in source, timestamp, campaign purpose, IP address where available, message history, HELP requests, STOP requests, and other compliance records.

We use SMS information to send the messages you requested or authorized, such as appointment scheduling, estimate follow-up, service updates, customer support, account notices, review requests, and, only if separately disclosed and consented to, promotional messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for vendors, aggregators, and providers that support the delivery, administration, compliance, or security of our text messaging program.

Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help, or contact us at admin@tlcscapes.com or 1 916-3164692. We honor opt-out requests made by any reasonable means, including text, phone, and email. After an opt-out request, we may send one final confirmation message and then stop further messages for that campaign unless you later re-consent.

We do not buy, rent, sell, or use shared opt-in lists for text messaging. Opt-in consent applies only to the specific campaign and sender for which it was provided.

7. Cookies, Analytics, Advertising, and Online Tracking

We and our vendors may use cookies, pixels, tags, scripts, SDKs, local storage, server logs, and similar technologies to operate the website, remember preferences, secure forms, understand website traffic, measure advertising, detect fraud, and improve services.

Depending on the tools enabled on the website, third parties such as analytics providers, advertising networks, social media platforms, map providers, call tracking providers, chat providers, or embedded-content providers may collect information about your activity on our website and across other websites or services.

You may be able to control cookies through your browser settings, device settings, plugin tools, or cookie banner/preferences tool if available. Disabling cookies may affect website functionality.

8. California Do Not Track and Global Privacy Signals

Some browsers transmit Do Not Track (DNT) signals. Because there is no uniform industry standard for responding to DNT signals, our website may not respond to DNT signals in all circumstances.

Where required by California law and where technically feasible, we will recognize legally required browser-based opt-out preference signals, such as Global Privacy Control (GPC), for the browser or device sending the signal. If our website uses advertising or analytics technologies that constitute a sale or sharing of personal information under California law, California residents may also use the “Do Not Sell or Share My Personal Information” method described below.

9. Sale or Sharing of Personal Information

We do not sell personal information for money. However, some advertising, analytics, retargeting, social media, call tracking, or website measurement tools may be considered a “sale” or “sharing” of personal information under California law when they involve cross-context behavioral advertising or certain data disclosures.

If we use tools that are considered a sale or sharing under California law, California residents may opt out by using the “Do Not Sell or Share My Personal Information” link on the website, adjusting cookie preferences where available, enabling a legally recognized opt-out preference signal such as GPC, or contacting us at admin@tlcscapes.com

We do not knowingly sell or share the personal information of consumers under 16 years of age.

10. California Privacy Rights

California residents may have the following rights, subject to legal limits and verification requirements:

1. Right to know/access the categories or specific pieces of personal information we collected about you;

2. Right to delete personal information we collected from you, subject to exceptions;

3. Right to correct inaccurate personal information;

4. Right to opt out of the sale or sharing of personal information;

5. Right to limit the use and disclosure of sensitive personal information when applicable;

6. Right to non-discrimination for exercising privacy rights;

7. Right to use an authorized agent, subject to verification and proof of authority.

To submit a California privacy request, contact us at admin@tlcscapes.com or +1 916-316-4692. We may need to verify your identity before fulfilling a request. Verification may require matching information you provide with information we maintain. If you use an authorized agent, we may require proof of authorization and may also ask you to verify your identity directly.

If the Company does not meet the statutory thresholds for certain California privacy laws, some rights may not legally apply. Even where a law does not require a formal right, we will make reasonable efforts to honor privacy requests consistent with our operational, legal, and security obligations.

11. California Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding certain disclosures of personal information to third parties for their direct marketing purposes. If applicable, you may contact us at admin@tlcscapes.com with “Shine the Light Request” in the subject line.

12. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email, text message, network, or storage system can be guaranteed 100% secure. You are responsible for using secure devices, networks, and account practices when interacting with us.

14. Third-Party Links and Services

Our website may link to or integrate third-party websites, platforms, maps, social media, payment tools, review sites, chat tools, or embedded content. Their privacy practices are governed by their own policies, not this Policy.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a new effective date. If we make material changes, we may provide additional notice as appropriate.

16. Accessibility

We want this Privacy Policy to be accessible. If you need it in an alternative format, contact us at admin@tlcscapes.com or 1 916-316-4692.

17. Contact Us

For privacy questions or requests, contact: Tlcscapes.com, Roseville, CA, United States, 95678. Email: admin@tlcscapes.com, Phone: 1 916-316-4692.